RETURNS POLICY

RETURNS / EXCHANGE / REFUNDS

FULL PRICE ITEMS

We will happily accept returns on all full priced items for exchange, store credit or refund within 30 days of purchase providing item is in brand new, unworn, re-sellable condition (Please note- if an item is returned to us in condition we do not deem re-sellable, no exchange, credit or refund will be offered. This includes any sign of wear, removed tags, marks on fabric, creased leather on shoes, marks to soles of shoes or anything else we deem to cause the item to be unsellable.)
Orders can be returned at the customers own expense unless item is faulty. (If you believe item is faulty, email us at info@providenceclothingco.com.au for a pre-paid label first. All other returns buyer responsible for postage.) Please use a reliable and trackable return service, as we will not take responsibility for any returns lost or damaged in transit. If you wish to exchange, we will cover the cost of the replacement item posted out.

SALE ITEMS

Please note, Regular Sale items (Items that have already been discounted on the website) will not be refunded unless found to have a fault or are different to how they are represented on website. Exchange or store credit will be offered on returned Regular Sale items within 30 days of purchase. This includes items that were not on sale at time of purchase but are at time of return. If we are unable to fulfil exchange request, we will issue store credit either via email or in person. Follow the same process as stated in the Full Price Items section above.

Any Sale item that has had a further discount code applied by customer is considered Final Sale & no return will be accepted unless there is a fault.

Please note- if an item is returned to us in condition we do not deem resellable we will return the item to you & no exchange, credit or refund will be offered. This includes any signs of wear, removed tags, creased leather on shoes, marks to soles of shoes or anything else that has caused the item to not be resellable)

We will not accept any returns on undergarments (socks, underwear etc) or grooming products.

To return an item(s), please download RETURN FORM, complete & include in your package before sending to us at following address:

Providence Clothing Co Returns

SHOP 1 / 29 ANGOVE ST, NORTH PERTH WA 6006 

Allow up to 2 Business Days (Monday - Friday) for returns to be processed after we receive.

Any enquiries please email us at info@providenceclothingco.com.au